Refund Policy

Our Promise

At TestForPay, we stand behind our service. If Google Play rejects your app specifically due to tester compliance issues after you used TestForPay correctly, we will refund 100% of your payment. No questions asked.

What Is Covered

Our approval guarantee covers rejections directly caused by:

• ✓Not enough genuine testers completing the full 14-day period
• ✓Tester accounts flagged by Google as suspicious or non-genuine
• ✓High tester dropout before day 14 that we failed to replace
• ✓Failure to deliver the number of testers you paid for within the promised timeframe

What Is Not Covered

We cannot issue refunds for rejections caused by:

• ✗App quality issues, crashes, bugs, or policy violations in your app itself
• ✗Incorrect Google Play Console setup (e.g., wrong track, missing privacy policy, incorrect target countries)
• ✗Violations of Google Play's content, gambling, or malware policies
• ✗Changes you made to your app during the testing period that caused rejection
• ✗You requesting a refund after your app was successfully approved

How to Request a Refund

1. Contact us within 14 days of your Google Play rejection notice.
2. Email testforpays@gmail.com with:
   • Your TestForPay account email
   • The rejection email or screenshot from Google Play
   • Your app's package name
   • The testing job ID from your TestForPay dashboard
3. We review within 48 hours. If your rejection falls under our covered reasons, we process the refund to your original payment method within 5–7 business days.

Partial Refunds

If we delivered some but not all of your paid testers (e.g., only 10 out of 12 testers completed the full period due to our failure), we will issue a pro-rata refund for the missing testers. This is separate from the full approval guarantee.

Tester Payments Are Final

Once testers have completed the full 14-day testing period and been verified, their payment is released from escrow and is non-refundable. This protects our testers, who rely on TestForPay for income. Refunds to developers only apply to the platform service fee or undelivered testing slots.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Refund requests are evaluated based on the policy in effect at the time of your purchase.